Troubleshooting Timextender Orchestrator¶

Symptoms¶

Error while using Process Map in Timextender Orchestrator. The state of packages is shown as running, even though they seem to be stuck.

Resolution using the full version¶

To resolve this issue, follow these steps.

1. Navigate to the portal.
2. Select Process Management

3. Select Process Queue

4. Choose the packages that you want to stop or flush from the queue.

Resolution using the limited version¶

To resolve this issue, follow these steps:

1. Navigate to the following URL https://{YourCustomerKey}.exmon.com/dg/{YourSystemId}/QP/ProcessQueue replacing {YourCustomerKey} and {YourSystemId}
2. Choose the packages that you want to stop or flush from the queue.

Finding Your CustomerKey¶

If you navigate to your portal you can see your customerkey as the first word of your URL.

You can view your portal path by navigating in your desktop client to Tools > Configuration > Portal and viewing the field, Portal Path.

Finding Your SysemId¶

You can view the system Id in the desktop client. Navigate to General > Systems and open your desired system. The SystemId will now be visible in the footer.