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Error: 'Forbidden' while Starting Timextender Ingest Service

​Symptoms

Error while starting the Timextender Ingest Service. Error Message received:

Error

System.Exception: Forbidden at Timextender.Portal.Auth0.Authentication.d__11.MoveNext()

Cause

The issue is caused by a misconfiguration in the refresh tokens, leading to expired tokens that prevent the service from starting.

Resolution

To resolve this issue, upgrade to the latest version of Timextender Data Integration, or follow these steps:

  1. Open the command prompt as an administrator.
  2. Run the following command to get the process ID for the Timextender Ingest service, make sure to replace “6744.1” below with your currently installed version of the Timextender Ingest Service:

sc queryex TimeXtender_Ingest_Service_6744.1
3. Note the process ID returned from the above command. Run the following command, replacing {pid} with the process ID obtained:

taskkill /f /pid {pid}
4. Run the Timextender Ingest Service Configuration program. Select your Ingest instance and click save. The service should now start successfully.

Reference Ticket

32079

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