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Error: Unhandled exception: Object reference not set to an instance of an object when starting O&DQ Desktop Application

Symptoms

Error encountered when attempting to start the O&DQ application.

Error

Unhandled exception: Object reference not set to an instance of an object. at ExpectusAdmin.Program.Application_ThreadException(Object sender, ThreadExceptionEventArgs e) at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t) at System.Windows.Forms.Control.WndProcException(Exception e) at System.Windows.Forms.Control.ControlNativeWindow.OnThreadException(Exception e) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.Run(Form mainForm) at ExpectusAdmin.Program.Main()

Resolution

  1. Navigate to the O&DQ portal and download the latest version of the the O&DQ desktop application.
  2. Install the downloaded version and try starting the application again.
  3. If it still does not work, please request an upgrade by emailing support@timextender.com

Reference Ticket

34270

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